Block Management

Building the future of Property Management

Auckland Estates are committed to delivering exceptional Property Management services across London and the home counties by experts who understand property and people

 

A straight forward approach to managing your development

 

OUR RESIDENTIAL BLOCK MANAGEMENT SERVICES INCLUDE:

  • Preparation of service charge budgets
  • Collection of service charges
  • Arrangement of maintenance contracts
  • Supervision of building works and decorations
  • Arrangement of building insurance, including claims handling
  • Regular site visits
  • Instigate all Risk Reports (Health and Safety; Fire & General)
  • Preparation of service charge year end accounts
  • Preparation of client reports
  • Attendance at resident meetings
  • Communication with residents on all matters

Why we should be working together

 

Auckland Estates have been established since 1983, nearly 40 years later we are the market leaders in our area for property sales and rentals and most recently acquiring a large portfolio of managed properties from a competitor to add to our ever increasing home grown portfolio.

Our management expertise is diverse and includes residential block management, commercial management, large complex developments, estate management, mixed use developments, mixed tenure developments, new build developments, old mansion blocks, complex heating systems, RMC and RTM developments, enfranchisement, complex leases, multi schedule complex service charges, supervising major works projects and developer consultation.

We are a property management company that embodies a family ethos and community spirit in our office, within the developments we manage and the wider industry. Our directors, partners and property managers exude passion and enthusiasm for the industry and are experts in their respective fields of understanding property and people.

If you are thinking about switching managing agents, please get in touch and we would be happy to discuss your property management needs with no obligation

Our Vision

Imagine an industry that is highly regarded, regulated and desirable; focusing on education, empathy and engagement; where innovative solutions help us manage the challenges of modern communal living.

Our Mission

To deliver an exceptional property management service by experts who understand property and people.

But great block management takes a little bit more.

Here at Auckland Estates it means caring about every development as if it were our own – because if we wouldn’t want to live there, why would anyone else? We are landlords ourselves and we believe that good block management isn’t good unless it’s great.

Collaboration

Everyone being on the same page

We work very closely with our clients, developers, housing associations and contractors – It’s about everyone being on the same page so there’s no room for misunderstandings or unmet expectations. That takes crystal clear communication, transparent management processes and open reporting.

We strive to make sure that every minute we spend managing your development represents a return on your investment in us.

Health & Safety

Keeping you and your investment safe

There has never been greater scrutiny over health and safety policies as they relate to block management and at Auckland Estates we take great pride in the expertise and experience we can offer our clients by ensuring they fully comply with the demanding and often complex legislation that exists today.

We’re absolutely rigorous in implementing checks and balances that mean no element of our clients’ responsibilities are overlooked.

All our sites in London, Hertfordshire & Home Counties are kept fully up to date with all the required health and safety inspections and documentation and we ensure that any remedial work that may prove necessary is carried out on your behalf in a timely manner.

Our priority, always, is the safety of both your tenants and your investment.

Raising industry standards

Everything we do is everything we are, and we believe that to constantly provide the highest possible standard of block management service, we need to constantly review and raise our standards and help to drive positive change through our industry.

Financial Management

In control of your money

Auckland Estates provides full financial management of all properties in our care, to ensure all income and expenditure is recorded and reported with meticulous accuracy and transparency.

When we take on a building, we’ll evaluate the lease terms and agree a service charge budget for the following years’ expected expenditure. We’ll then collect the resulting payments from leaseholders, applying rigorous credit control policies agreed with our clients to deal with non-payment.

 

Contractor Management

Using the right tools for the right job

You wouldn’t use a hammer to crack a nut.

When selecting contractors, we ensure we get the right people for the right job. Then its about maintaining superb relationships and working practices with our contractors so that when there is a problem, it’s remedied fast and with the least possible inconvenience to the people who live there.

Insurance Services

We’ve got you covered

We work with some of the leading insurers to ensure we’ve got your assets covered and our insurance services are regulated by the Financial Conduct Authority.

We can arrange policies for the following:

  • Buildings Insurance
  • Engineering Insurance
  • Directors and Officers Insurance
  • Employment Contract Insurance
  • Leasehold Valuation Tribunal Insurance

Insurance Claims

From time to time, things go wrong, and Auckland Estates are on hand to offer a claims handling service. We will liaise with the insurance company, insurers, contractors, loss adjusters and affected parties to ensure that claims are settled as quickly as possible with minimal stress.

Insurance Re-instatement Cost Assessments

We regularly conduct insurance re-instatement cost assessments to ensure that a building is insured at its correct market value. Under insuring a building can have drastic consequences in the event of a large claim.

Long Term Planning

Planning for the future

Long term maintenance plans, reserve funds, sinking funds are all terms used to describe effective longer term financial planning for your development.

At Auckland Estates we believe in good block management practice which calls for a long term plan to be agreed with the client and the leaseholders at the blocks we manage. This promotes transparency and debate amongst the leaseholders of the levels of funds to be put away annually for longer term expensive maintenance planning. Items such as roof replacement, interior and exterior repairs and redecoration need small amounts of annual funding so that there are no large surprises for leaseholders when these sums are needed, often resulting in lengthy delays whilst funds are sought.

Having a coherent long term plan provides allows leaseholders to know exactly when they can expect big ticket item such as internal redecorations to be done and can plan for the inevitable disruption these works bring. Moreover, those purchasing into a well run, well funded block are more likely to purchase in those circumstances than in a block where no reserves are put aside annually.

If you would like more information about how we can arrange a long term plan for your block, speak to our Management department today on 01707 246 334.

Building Surveying

Unrivalled expertise under one roof

One of the differences between good block management and great block management is in being able to not only take the stress out of keeping your development in the very best shape it can be, but at the same time add value to your investment.

Because we have the expertise that comes from years of experience, we can deliver an economy of scale that our clients can’t achieve themselves – particularly when it comes to accessing specialist advice and guidance.

In-house chartered surveyors provide on-the-spot expertise that complements the day-to-day management service delivered by your designated property manager, meaning we can provide trusted professional support for:

  • Identification of building defects
  • Health & Safety compliance
  • Preparation of specifications for major works
  • Medium/long-term building maintenance plans
  • Supervision of major works
  • Schedules of dilapidations
  • Section 20 consultation compliance

Utilities & Amenities

Planning for the future

Looking after the little details that make a big difference

Often, it’s not the big things in life that cause the most heartache, but the little things that go wrong for no reason other than a lack of good service or management.

At Auckland Estate Property Management our experience and the knowledge that brings can often be the difference between badly run and costly shared facilities and amenities, and a smooth-running building that is a pleasure to live or work in.

In some cases, we have taken over buildings that have had badly incorrectly installed or badly run systems and we’ve learned that when that happens it can end in a lot of frustration for tenants and big capital expenditure bills for clients.

It’s our in-depth knowledge of utility systems and our ability to ensure accurate billing based on consumption that puts us ahead of our competitors.

We’ll look after maintenance and servicing, ensure your system is fit for purpose and installed correctly, maintained and the correct billing systems are in place so you and your tenants only pay for the energy actually used.

Our block management service in London, Hertfordshire & Home Counties includes all shared communal spaces and amenities. This means we’ll ensure car parks, refuse storage areas, gulleys and drains, bicycle storage areas and other communal areas and facilities are maintained and managed to a standard that makes your building a desirable and stress-free environment in which to live.

Call us today for more information.

01707 24 63 34 / 01707 66 44 00